It’s launched…
It’s live…
It works!
What do you think, how we should work on a project to complete it successfully?
Did you make some time to review the project, and clear your head along with the whiteboard? A post-launch review, or post-launch audit, is hopefully more than just considering things over in your head, or even with your partner over a beer.
Larger companies that have lost cross-functionality can terribly blow this part by making the post-mortem a terrifying blame game. Do a web search for “post-launch review templates” and you’ll get over 7,000,000 results. If that’s your world, make sure you do your own, real and private assessment. It will help you turn experience in craftsmanship, and make your best practices even better. The better templates will help you break the assessment process into measurable parts, to get specific, and to write stuff down, but here’s a “what and why” overview. The intent here is to guarantee a positive and productive post-mortem.
1) What went wrong?
And how can you do it differently next time? Beyond, “Right. Never work with that jerk again,” it’s more valuable to get as specific as you can. If the client turned out to be a pain, consider what signs about their character you can learn to diagnose next time. For example, you may now be more on the alert when a new client balks loudly at the price. It could be a warning that this project will cost you (in revisions, stress, disappointing results, etc.) more than it actually earns.
That may be too nightmarish an example. Maybe it’s easier to look at strategies to address that other age-old problem: preventing expensive last minute changes.
On the other hand, if you’re not happy with how you yourself handled some part of the project, again, identify the specifics so that you can give yourself a chance to handle things differently next time. Learn what events generate irrational behavior and decisions, or pick a tech skill demand that turned out to be over your head: plan to take it to the next level.
2) What went right?
Name a few things that worked great, and figure out why. In detail. Specifics are important here, too. “The site looks fabulous because I’m awesome,” can be broken down into, “I’m super proud of how even the smallest details on the home page strengthen the brand. This happened because we spent more time getting to know the history of the client’s business, and got excited about their future vision.”
For some, the “what went right” step is a tempting one to gloss over, but it’s just as important as step #1. Force yourself to come up with five things that worked, even if you only go into detail about one or two.
3) Organize and archive your creative assets
With the next project breathing down your neck, this is another item that can be forgotten, or rushed. Put away those last-minute assets that fell to the wayside as the deadline loomed and things went nuts. Was there some nice artwork you created that got dropped, or can be reused? File it with your royalty free resources, or wherever you’ll be able to find it when you need it. Toss or file any printouts you had pinned to the wall for reference while the project was in full swing. Place purchased and licensed photos, fonts, etc. in clearly marked folders with licensing info. Backup the completed project.
4) Update your portfolio
Prepare and upload your best work. Include peripheral materials as well as page layouts. If your architecture for this project was a thing of beauty, give it some polish, add a note about its history, and let rest of the world appreciate it, too. If the going was rough, this step ties in nicely with #2. For example, although the whole project seemed like a waste of time, remember that set of nice icons you created? Post those.
Even if you’re a supplier, it’s in your best interests to stay informed about the status of the website you worked on. Access to reports will help you improve future work and encourage a longer-term relationship with your client. It sets up an ongoing conversation, making it more likely they’ll come back to you for revisions, or for the next project. Besides, you might like to know if features that seemed snazzy right up to launch are driving users crazy. It’s not pleasant to get news like that, but it’s even less pleasant to keep making the same mistakes. Having actual numbers is also an excellent way to reveal measurable results, particularly for a redesign… which, by the way, also means you should have analytics in place and running before you start the project, so you can measure change.
6) Documentation
If this wasn’t built into the project process, then do what you can to find the time to do it now. This is essentially, but often not only, a style guide. What you are doing is leaving “tracks”, either for yourself should you be asked to handle revisions, or for newcomers, to help them recognize patterns, stylesheet rules, etc. Within the corporate world, if no post-launch documentation processes are in place, do what you can to convince management to give you the chunk of time you need. If you’re independent, it’s up to you to make this a priority. Hopefully, you included post-launch documentation in your project estimate.
Knowing what went right, what went wrong, and what you plan to do differently has become a much more fluid art for projects that are created to live on the ever-changing web. That’s another reason to make sure you establish and continue evolving your approach to the Project Post-mortem. Besides, we have a tendency to hold on to the bad stuff, letting it turn into worry, weighing us down, while we discount the good. With a conscious process, we can harvest valuable lessons from the entire project, reverse that negative trend, and make great work greater.
